Cancellation and Withdrawal Policy

Cancellation and Withdrawal Policy

 

Students may cancel their enrollment agreement within seven calendar days of signing or through attendance at the first class session, whichever occurs later. Students will receive a full refund of all money paid.

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Cancellation occurs when the student gives a written notice of cancellation to the university. Students may email their cancellation notice to the Chief Operating Officer at onestop@nwuus.org. Verbal cancellations (e.g., by phone) will not be accepted. The date of determination is defined as the date the written notification is postmarked or received via email. All deadlines refer to Pacific Time unless otherwise noted. Cancellation refunds are provided within 30 calendar days of the cancellation date.

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Students may withdraw from the program at any time after the cancellation period and receive a prorated refund based on the date of withdrawal. A student shall be deemed to have withdrawn from a program of instruction when any of the following occurs:

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• The student notifies the institution of the student's withdrawal. The date of withdrawal is either the date the student formally notifies the institution or the student’s last date of attendance—whichever is later.” The student can may email their withdrawal to the Chief Operating Officer at onestop@nwuus.org.

• The institution terminates the student’s enrollment for failure to maintain satisfactory progress; failure to abide by the rules and regulations of the institution; absences in excess of the maximum set forth by the institution; and/or failure to meet financial obligations to the school.

• The student has failed to attend class for three (3) consecutive weeks.

• The student fails to return from a leave of absence.

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For information about tuition refunds following cancellation or withdrawal, please see our Refund Policy.